Last updated: December 9, 2025
Welcome to Marco Polo Circles. These Terms of Service ("Terms") are a legal agreement between you and Joya Communications Inc. DBA Marco Polo ("Marco Polo," "we," or "us") regarding your use of Marco Polo Circles ("Circles"). By using Circles, you agree to these Terms. If you don't agree, please don't use Circles.
Marco Polo Circles is an online program that helps people connect and build genuine friendships through facilitated video groups on the Marco Polo app. We create groups, match participants, and provide guidance to help foster authentic connections.
To participate in Circles, you must:
If you don't have a Marco Polo account, you can download the app and create one at the link we provide during onboarding. The Marco Polo app is a separate product, and your use of the Marco Polo app is governed by the Marco Polo Terms of Service and Privacy Policy.
When you register for Circles, you'll provide information about yourself to help us create meaningful matches. All information you provide must be accurate and truthful.
Payment terms, including pricing and billing, will be provided during registration. All fees are non-refundable except as described in Section 4.
We want you to have a positive experience with Circles. If you're not satisfied, you may request a full refund by contacting us at support@circles.marcopolo.me.
When you participate in Circles, you agree to:
You may not:
We reserve the right to remove you from Circles at any time, with or without notice, if you violate these Terms, behave inappropriately, or for any other reason we determine in our sole discretion. If we remove you for violating these Terms, you will not be entitled to receive a refund.
Your privacy is important to us. Please review our Circles Privacy Policy to understand how we collect, use, and share your information.
While we work hard to create a positive experience, we cannot guarantee that you will form friendships or achieve any particular outcome from participating in Circles. Your experience depends on many factors, including your own participation and the participation of others in your group.
THE CIRCLES PROGRAM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARCO POLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM YOUR USE OF CIRCLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL MARCO POLO'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID FOR CIRCLES.
You agree to indemnify, defend, and hold harmless Marco Polo and its employees, officers, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of Circles or violation of these Terms.
Mandatory, Bilateral Arbitration. YOU AND MARCO POLO AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF, OR RELATING TO, THESE TERMS OR YOUR USE OF CIRCLES SHALL BE RESOLVED ONLY BY FINAL AND BINDING, BILATERAL ARBITRATION, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
Arbitration Rules and Governing Law. The Federal Arbitration Act, 9 U.S.C. § 1, et seq. ("FAA"), applies to this agreement to arbitrate and governs all questions of whether a dispute is subject to arbitration. Unless you and Marco Polo agree otherwise in writing, the arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. ("JAMS"), pursuant to JAMS Streamlined Arbitration Rules and Procedures, as modified by this agreement. The arbitrator must honor the terms and limitations in these Terms and can award damages and relief, including any attorneys' fees authorized by law. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND MARCO POLO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
No Class Arbitrations. THIS AGREEMENT SPECIFICALLY PRECLUDES CLASS ARBITRATIONS. RATHER, YOU AND MARCO POLO ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL BASIS. FURTHER, AND UNLESS YOU AND MARCO POLO AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY'S CLAIMS WITH ANY OTHER PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.
The Arbitrator's Decision. The arbitrator will render an award in accordance with JAMS Streamlined Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. If you prevail in arbitration, you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. Marco Polo will not seek, and hereby waives all rights Marco Polo may have under applicable law to recover attorneys' fees and expenses if Marco Polo prevails in arbitration, unless you assert a frivolous, unreasonable, or groundless claim, as determined by the arbitrator. The arbitrator's decision and award is final and binding (subject to the exceptions under the FAA), and judgment on the award may be entered in any court with jurisdiction.
Location & Fees. Unless you and Marco Polo agree otherwise in writing, the arbitration will take place in the county in which you reside. If you initiate an arbitration for claims arising from these Terms, you will be required to pay $250 of the fee required to initiate the arbitration and Marco Polo will pay any remaining JAMS Case Management Fees and all professional fees for the arbitrator's services. If Marco Polo initiates an arbitration for claims arising from these Terms, Marco Polo will pay all administrative fees and costs related to the arbitration, including all professional fees for the arbitrator's services.
We may update these Terms from time to time. If we make material changes, we'll notify you by email or through the Circles website. Your continued use of Circles after changes become effective means you accept the updated Terms.
Questions about these Terms? Contact us at support@circles.marcopolo.me.
Joya Communications Inc. DBA Marco Polo
2443 Fillmore St #380-5790
San Francisco, CA 94115
Last updated: December 9, 2025
Welcome to Marco Polo Circles. These Terms of Service ("Terms") are a legal agreement between you and Joya Communications Inc. DBA Marco Polo ("Marco Polo," "we," or "us") regarding your use of Marco Polo Circles ("Circles"). By using Circles, you agree to these Terms. If you don't agree, please don't use Circles.
Marco Polo Circles is an online program that helps people connect and build genuine friendships through facilitated video groups on the Marco Polo app. We create groups, match participants, and provide guidance to help foster authentic connections.
To participate in Circles, you must:
If you don't have a Marco Polo account, you can download the app and create one at the link we provide during onboarding. The Marco Polo app is a separate product, and your use of the Marco Polo app is governed by the Marco Polo Terms of Service and Privacy Policy.
When you register for Circles, you'll provide information about yourself to help us create meaningful matches. All information you provide must be accurate and truthful.
Payment terms, including pricing and billing, will be provided during registration. All fees are non-refundable except as described in Section 4.
We want you to have a positive experience with Circles. If you're not satisfied, you may request a full refund by contacting us at support@circles.marcopolo.me.
When you participate in Circles, you agree to:
You may not:
We reserve the right to remove you from Circles at any time, with or without notice, if you violate these Terms, behave inappropriately, or for any other reason we determine in our sole discretion. If we remove you for violating these Terms, you will not be entitled to receive a refund.
Your privacy is important to us. Please review our Circles Privacy Policy to understand how we collect, use, and share your information.
While we work hard to create a positive experience, we cannot guarantee that you will form friendships or achieve any particular outcome from participating in Circles. Your experience depends on many factors, including your own participation and the participation of others in your group.
THE CIRCLES PROGRAM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARCO POLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM YOUR USE OF CIRCLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL MARCO POLO'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID FOR CIRCLES.
You agree to indemnify, defend, and hold harmless Marco Polo and its employees, officers, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of Circles or violation of these Terms.
Mandatory, Bilateral Arbitration. YOU AND MARCO POLO AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF, OR RELATING TO, THESE TERMS OR YOUR USE OF CIRCLES SHALL BE RESOLVED ONLY BY FINAL AND BINDING, BILATERAL ARBITRATION, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
Arbitration Rules and Governing Law. The Federal Arbitration Act, 9 U.S.C. § 1, et seq. ("FAA"), applies to this agreement to arbitrate and governs all questions of whether a dispute is subject to arbitration. Unless you and Marco Polo agree otherwise in writing, the arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. ("JAMS"), pursuant to JAMS Streamlined Arbitration Rules and Procedures, as modified by this agreement. The arbitrator must honor the terms and limitations in these Terms and can award damages and relief, including any attorneys' fees authorized by law. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND MARCO POLO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
No Class Arbitrations. THIS AGREEMENT SPECIFICALLY PRECLUDES CLASS ARBITRATIONS. RATHER, YOU AND MARCO POLO ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL BASIS. FURTHER, AND UNLESS YOU AND MARCO POLO AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY'S CLAIMS WITH ANY OTHER PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.
The Arbitrator's Decision. The arbitrator will render an award in accordance with JAMS Streamlined Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. If you prevail in arbitration, you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. Marco Polo will not seek, and hereby waives all rights Marco Polo may have under applicable law to recover attorneys' fees and expenses if Marco Polo prevails in arbitration, unless you assert a frivolous, unreasonable, or groundless claim, as determined by the arbitrator. The arbitrator's decision and award is final and binding (subject to the exceptions under the FAA), and judgment on the award may be entered in any court with jurisdiction.
Location & Fees. Unless you and Marco Polo agree otherwise in writing, the arbitration will take place in the county in which you reside. If you initiate an arbitration for claims arising from these Terms, you will be required to pay $250 of the fee required to initiate the arbitration and Marco Polo will pay any remaining JAMS Case Management Fees and all professional fees for the arbitrator's services. If Marco Polo initiates an arbitration for claims arising from these Terms, Marco Polo will pay all administrative fees and costs related to the arbitration, including all professional fees for the arbitrator's services.
We may update these Terms from time to time. If we make material changes, we'll notify you by email or through the Circles website. Your continued use of Circles after changes become effective means you accept the updated Terms.
Questions about these Terms? Contact us at support@circles.marcopolo.me.
Joya Communications Inc. DBA Marco Polo
2443 Fillmore St #380-5790
San Francisco, CA 94115